黑料不打烊

Jakarta, March 8, 2025 – The National Consumer Protection Agency (BPKN) conducted a direct review of fuel distribution and sales services by visiting the Integrated Terminal Jakarta Plumpang and a petrol station in East Jakarta on Friday (7/3) to ensure quality service for consumers.

The visit was led by the Head of BPKN, M. Mufti Mubarok, accompanied by BPKN members and the Director of Human Resources and Business Support of Pertamina Patra Niaga, Mia Krishna Anggraini. The activity began with an inspection of the Integrated Terminal Jakarta Plumpang, one of the main distribution hubs, followed by a visit to petrol station 34.13209 on Pemuda Street, East Jakarta.

According to the Head of BPKN, M. Mufti Mubarok, this initiative is part of BPKN’s proactive efforts to gain a deeper understanding of the fuel distribution process, which allows them to better educate consumers about their rights.

"We want to ensure that every stage of fuel distribution carried out by Pertamina Patra Niaga meets quality standards and does not harm consumers so that the public can receive the best service. By visiting the Fuel Terminal and petrol stations, we can observe how the distribution mechanism is implemented, including the supervision applied," said Mufti.

Following the inspection, Mufti appreciated the transparency and monitoring implemented by Pertamina Patra Niaga. He hopes that Pertamina Patra Niaga continues to carry out the distribution process properly, maintain product quality, and prevent irregularities that could poentially harm consumers.

"We see that every distribution stage conducted by Pertamina Patra Niaga adheres to strict standards. Quality control measures are implemented at every stage, from the Fuel Terminal to the petrol station.

Thus, the public no longer needs to worry when using Pertamina fuel," he concluded.

"To ensure confidence among all parties, including the government, consumers, and business operators, BPKN will soon establish a Fact-Finding Team (TPF) consisting of independent institutions. This team will later issue an independent recommendation, ensuring consumers receive their rightful protection," Mufti added.

Meanwhile, the Director of Human Resources and Business Support of Pertamina Patra Niaga, Mia Krishna Anggraini, emphasized Pertamina Patra Niaga’s commitment to maintaining distribution integrity and ensuring the fuel quality received by the public remains well-preserved.

"Pertamina Patra Niaga consistently ensures that every fuel distribution point maintains quality through strict supervision. We work hard to ensure that the public always receives safe and standard-compliant fuel. This synergy with BPKN is an important step in strengthening transparency and maintaining public trust in our services," Mia explained.

Through this collaboration, BPKN and Pertamina Patra Niaga hope to continuously improve service quality and provide maximum protection for consumers. The public is also encouraged to actively report any discrepancies in fuel quality through the Pertamina Call Center (PCC) at 135.

Pertamina, as a leading company in the energy transition, is committed to supporting the Net Zero Emission 2060 target by continuously promoting programs that directly impact the Sustainable Development Goals (SDGs) achievement. All these efforts align with Environmental, Social & Governance (ESG) implementation across all Pertamina's business lines and operations.**